Shipping Policy
Learn about our shipping and delivery process for products and services.
SecureVity Shipping Policy
As a cybersecurity services and digital products company, most of our offerings are delivered digitally. However, for physical products and hardware devices, we follow the shipping guidelines outlined below.
Digital Products & Services
Our cybersecurity services and software products are delivered digitally via:
- ✓ Email Delivery: License keys, reports, and documentation
- ✓ Download Links: Software and tools available within 24 hours
- ✓ Cloud Access: Immediate access to web-based platforms
Physical Products Shipping
For physical hardware products (IoT devices, security tokens, testing equipment):
Processing Time
Orders are processed within 2-3 business days after payment confirmation. You will receive a confirmation email with tracking details once your order is shipped.
Shipping Methods
- • Standard Shipping: 5-7 business days (Free for orders above ₹5,000)
- • Express Shipping: 2-3 business days (Additional charges apply)
- • Same-Day Delivery: Available in select cities (Contact us for availability)
Delivery Locations
We ship across India. For international orders, please contact us at payment@securevity.com for shipping quotes and delivery timelines.
Shipping Charges
Shipping charges are calculated based on:
- Product weight and dimensions
- Delivery location (metro/non-metro)
- Shipping method selected
Order Tracking
Once your order is shipped, you will receive:
- Tracking number via email
- Real-time status updates
- SMS notifications on delivery
Shipping Delays
While we strive for timely delivery, delays may occur due to unforeseen circumstances such as natural disasters, courier strikes, or remote locations. We will keep you informed of any delays and work to resolve them promptly.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit:
- Contact us within 48 hours of delivery with photos of the damage
- We will file a claim with the shipping carrier
- Replacement will be shipped at no additional cost once claim is approved
Shipping Questions?
Contact our support team for shipping inquiries